Rustico Tile and Stone – who are we, you ask?
Here’s the boring answer: Rustico Tile and Stone is the leading supplier for all things Mexican Tile and Stone. We are the largest manufacturer for authentic saltillo tile in Mexico. We also specialize in Cantera stone, Talavera tiles, Cement tile, and installation materials. We sell. We ship (everywhere!). We install (in Texas). We advise. That’s the official answer to describe Rustico Tile and Stone.
But who ARE we – Rustico Tile and Stone? We’re a team of 6 people in Texas. Four of us are in the office talking to you everyday. We talk to you more than we talk to our families. And that’s ok! Two of us are living the warehouse-life packing your tile. (It’s not glamorous but someone’s got to do it.) One of us is a foreman on jobsites where we install tile and do all sorts of remodeling projects. But wait… there’s more.
We also have 22 tiles installers that run around the state of Texas making floors look pretty and functional. And most importantly, we (on the USA side of the border) represent over 200 people in Mexico who work arduously to hand-craft your tile. Rustico Tile and Stone in Mexico is a huge part of our team – creating saltillo tile piece-by-piece, carving Cantera stone inch-by-inch, and creating artwork tile-by-tile in both Cement and Talavera tiles.
That’s who we are. We’re not fancy, rich, or famous. But we’re hardworking people who genuinely like our jobs, our customers and our products. It really doesn’t get much better than that.
I’d like to introduce you to our office and warehouse staff – because that’s who most of you will “meet” virtually on the phone and via email.
Let’s start with the guys – This is Kyle and Brandon. Both are young, dapper gentlemen who jam out to all sorts of musical varieties in our warehouse while they pack crates of saltillo tile. They have our system down to a science. I’d put these guys up against anyone in the industry packing pallets of tile. Their job is to pack the right tile, the right quantity, and label it for shipping to the right person – and we set high expectations for undamaged tile deliveries. These guys meet those expectations. Did I mention that they do a great job? Kyle works 2 jobs and is a college student. Brandon is also a college student. They don’t complain when it reaches our 105 degree temps and they glove up in cold winter days. (Well, “winter” in Austin is a subject term.)
Tiffany – oh our Tiffany. We just love this girl. She is one of the most knowledgeable people here because she’s been putting up with us for several years. Tiffany has a couple of young kiddos and an extremely busy life with her husband! She’s one of our hardest workers and has a heart for our customers. A BIG heart for our customers. Need saltillo flooring advice? Have cement tile or talavera design questions? Need shipping questions answered? Or just want someone to cheer you up? She’s your girl. Every. Time.
Kathy. Meet Kathy. She’s our newbie – still learning the ropes around here. We “kinda” like her – a lot! In an office as small as ours, personality is a huge make-or-break quality. When some of us are flustered, Kathy stays upbeat. I think I may start calling her Tigger. Kathy has a teenage daughter (Have Mercy!) and a sweet husband. Kathy is your go-to girl for questions like “Where’s my tile?”, “How do I pay for it?”, or “Uh no, I have a problem.” Talk to Kathy.
Ray and Melanie (yours truly). We own this circus. I say that with some trepidation laced with pride. We have spent the last 11 years of our lives learning everything there is to know about Mexican tile and stone. You see, our Rustico Tile and Stone company, is more than our business. It’s our mission from God (yep, we love Jesus… a lot). We continue to be humbled by the responsibility for employing people and impacting lives. It became clear very early in our business that is not just about saltillo tile flooring. It’s our delight, our anguish, our struggle, and our fun. We go to sleep at night recognizing that 200+ people in Mexico rely on our small-staff’s productivity here in Texas. And we love it.
Ray and I genuinely try to help people – our staff, our customers, and our community. While we’re far from perfect (very far!), we care a lot and we have good intentions. Since starting our business 11 years ago, we’ve created our family and now have 2 young kids. They are our biggest delight. Maybe one day they’ll be running this thing…or doing something really normal and great. We never thought we’d create careers that started out with pushing pieces of clay. But THAT’s who we are at Rustico Tile and Stone. We’re still arriving and pushing to be better for you, our awesome-est customers!
P.S. If you ever find yourself in the Austin area visiting our beloved hippies, hiking the hill country, or enjoying live music — swing on by! We’d love to meet you!